Lunari Concierge Ltd
Last Updated: 10 May 2025

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This policy outlines how cancellations and refund requests are handled for all bookings made with Lunari Concierge Ltd (“we”, “us”, “our”).

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1. General Policy

All bookings are considered confirmed once payment has been received and/or a signed agreement has been accepted. As we work with third-party suppliers (venues, hospitality providers, and event operators), all cancellations and refund requests are subject to the terms of the relevant supplier.

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2. Cancellations by the Client

• Cancellations must be submitted in writing to bookings@lunariconcierge.com.

• We will make every effort to assist with cancellations, but refunds are not guaranteed unless explicitly stated in your booking confirmation.

• In many cases, bookings are non-refundable due to the nature of the events and third-party provider rules.

• If a refund is possible, we will deduct any unrecoverable supplier or admin fees from the refund amount.

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3. Cancellations by the Supplier or Venue

If an event is cancelled, postponed, or materially changed by the supplier or venue:

• We will notify you as soon as possible.

• Refunds or alternative options will be provided in line with the supplier’s policy.

• Lunari Concierge Ltd is not liable for changes or cancellations initiated by third-party providers.

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4. Refunds

• Refunds (when applicable) will be processed to the original payment method within 10–14 working days.

• We do not issue cash refunds.

• Where a full refund is not possible, a credit note or alternative event offer may be provided.

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5. No-Shows & Late Attendance

No refund or credit will be issued in cases where:

• You or your guests fail to attend an event

• You are late and miss part or all of the event

• Entry is refused due to dress code, behaviour, or failure to follow event rules

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6. Force Majeure

We are not liable for cancellations or disruptions caused by events outside our control, including but not limited to:

• Natural disasters

• Strikes

• Travel disruption

• Venue closures

• Public health emergencies

• Government-imposed restrictions

In such cases, we will do our best to work with suppliers to find a reasonable resolution.

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7. Contact Us

For all cancellation or refund requests, please contact us at:
Email: bookings@lunariconcierge.com
Phone: +44 7586 368907
Business Address: Bookings@lunariconcierge.com