Privacy Policy
Lunari Concierge Ltd
Last Updated: 13/05/2025
At Lunari Concierge Ltd (“we”, “us”, “our”), we are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and protect your data when you interact with our website or services.
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1. Information We Collect
We may collect the following personal information when you interact with us:
• Full name
• Email address
• Phone number
• Company name
• Any other details provided via contact forms, emails, or phone conversations
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2. How We Use Your Information
We process your personal data for the following purposes:
• To respond to enquiries and manage bookings
• To deliver our hospitality and concierge services
• To send important updates or service communications
• To process payments and maintain records (via platforms like Stripe)
• To comply with our legal and regulatory obligations
We do not share, sell, or rent your data for marketing purposes.
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3. Data Security
We take data protection seriously. Your information is stored securely and only accessible by authorised personnel.
Appropriate physical, digital, and managerial safeguards are in place to prevent loss, misuse, or unauthorised access.
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4. Third-Party Services
We may use reputable third-party services to process payments or manage bookings (e.g. Stripe). These services may handle your data in accordance with their own privacy policies.
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5. Your Rights Under UK GDPR
As a UK resident, you have the right to:
• Request access to your personal data
• Request corrections or deletions of your data
• Object to or restrict certain processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details below.
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6. Cookies
Our website may use cookies to improve performance and user experience. You can manage or disable cookies through your browser settings.
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7. Contact Us
If you have any questions or wish to request data access or removal, please contact us at:
Email: Privacy@lunariconcierge.com
Phone: +44 7586 368907